Frequently Asked Questions
You don't need to arrive knowing exactly what you want to work on or how “deep” you want to go. Many people begin therapy with a specific concern, a sense of being stuck, or simply a feeling that something isn’t quite right. Through the process, clarity often unfolds around patterns, needs, and what support might be most helpful.
Do you offer a free consultation?
Yes. I offer a complimentary 15-minute phone consultation so we can see whether we’re a good fit before booking. You can book a free consultation through the booking page or contact me directly.
Is counselling confidential?
Yes, counselling is confidential, with a few legal and ethical exceptions: if there's risk of serious harm to yourself or others, suspected abuse or neglect of a child or vulnerable person, or if I'm required by law to release information (for example, through a court order or subpoena), I may have to disclose limited information that is relevant to the request.
Do you accept insurance?
I’m a Canadian Certified Counsellor (CCC) with the Canadian Counselling and Psychotherapy Association (CCPA). Many extended health plans will reimburse counselling with a CCC—some clients in BC have coverage through plans with Pacific Blue Cross, GroupHEALTH, Canada Life, and the Chambers Plan—but eligibility can vary widely even within the same insurance company depending on your specific plan. Please check your benefits booklet (or call your provider) to confirm Canadian Certified Counsellor (CCC) is an eligible provider type and to ask about yearly limits.
What is your availability?
I offer in-person sessions at Peak Experience Counselling on Wednesday mornings and Thursday mornings and evenings. I also offer online sessions on Tuesday mornings and evenings, and Wednesday evenings. Please visit the contact page for specific hours.
What is your cancellation policy?
For in-person sessions at Peak Experience Counselling, 48 hours’ notice is required for cancellations. For online sessions, 24 hours’ notice is required. Late cancellations or missed appointments are charged at the full session fee.
Is counselling available in other languages?
Yes, sessions are available in English and Brazilian Portuguese.